Tenant Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: Once an application is accepted, you will be notified to bring in the reservation fee. At that time, SOPM Team will remove the property from the market. We can only hold the property up to two weeks after the application has been accepted. Please note that until the reservation fee has been paid, we will continue marketing the property and accepting applications.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: At SOPM, we do not collect any last month rent, how ever you are required to pay security deposit and first month rent before you can move into the property.
  • Q: How old do you have to be to apply?

    A: You have to be at least 18 years old to apply.
  • Q: Is the deposit refundable?

    A: Yes, provided that certain criteria are met your deposit is refundable. The following are the requirements for a full refund:
    • Complete the lease term and give proper notice;
    • Leave the premises clean and undamaged;
    • Remove all trash, debris, rubbish, and personal property from the premises;
    • Pay all charges and rents due;
    • Return all Keys and Remotes, including amenity keys;
    • Provide a forwarding address.

    The Security Deposit may NOT be used as the last month’s rent. The Security Deposit will be mailed to you no later than thirty (30) days after a completed move-out inspection.
  • Q: Who needs a cosigner?

    A: We require a combined household income of three times the rental rate to be approved for tenancy. If the income of your household does not meet that requirement, you are welcome to apply with a co-signer.
  • Q: You have a property I want to rent. How do I apply?

    A: if you are applying for one of SOPM properties, first you need to come and view the property, if you like the property you viewed you can take an application and return that back with all required documents and application fees so there will be no delay processing your application.
  • Q: How do I pay rent?

    A: You can deposit directly to owners account and forward a copy of the deposit slip to our office , or drop your check to the office or mail your check to the address provided on your lease contract
  • Q: I want to get a pet. What do I do?

    A: We do not take any pets in most of our properties, so please ask before you get any kind of pets.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: Since your application was approved based on both of your incomes. Now if your roommate want to stay by themselves we need to look at their income and see if they can qualify to stay by themselves.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: You need to give a 60 days written notice prior to end of your lease terms ends to SOPM.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: You can send all your maintenance request thru your portal. If any of the damages to the property has been done by just tenant negligence then any maintenance charges must be paid by the tenant.
  • Q: Do you own the properties that you manage?

    A: SOPM does not own any rental properties. We are a Real Estate Management Team that handles leasing and management of rental investment properties. We represent the landlords that own rental properties. When you lease a home that receives our full management services, SOPM Team will be your primary contact to help you with your leasing needs.
  • Q: What are your application requirements?

    A: It is important to review our application process and rental procedures document prior to applying for one of our available rental properties. This document will explain the requirements in detail.
  • Q: How much is the application fee?

    A: The application fee is $50 per applicant 18 years and over.
  • Q: How long does the application process typically take before I hear if I am approved?

    A: It will typically take 48-72 business hours for a decision to be made on any application.
  • Q: Do you allow pets?

    A: We do not allow pets in any of the SOPM property’s.
  • Q: I want to terminate my lease early, what do I do?

    A: Please refer to your early termination clause of your lease to see exactly the terms of your lease.

    But generally by giving a 60 days notice and paying all your rent to the last day that you are staying plus paying one month rent as penalty to brake your lease is generally the penalty for early termination of any lease
  • Q: Who is responsible for lawn and yard maintenance?

    A: Unless specified that lawn service is provided by landlord you are required to care for the lawn and grounds, please refer to the lawn care of your lease contract to see exactly what your terms are.
  • Q: Who is responsible for pest control?

    A: It is the tenant’s responsibility to provide routine pest control for cockroaches, ants, spiders, silverfish, bugs, fleas, etc. It is recommended that the tenant sign up for a pest control service to maintain pest control for the home. The landlord is responsible for addressing issues with termites, wood-boring bees and/or rodents.

Contact Us

  • Silver Oak Property Management

    • 11555 Medlock Bridge RD
    • SUITE#190
    • Johns Creek, GA 30097
  • Phone: 678.804.2794